Your theme, especially this year, should be to make yourself irreplaceable. How are you going to do that?

The design and visual communication field boasts over 55,000 different companies in the U.S. When you add freelancers, crowd sourcing, and the person who still has CorelDRAW, the competition is steep, especially for clients that may have more pressure than ever to watch the bottom line. Of course, if we lose work to the guy with CorelDRAW, we probably didn’t want that client anyway, but I’m just saying there are a lot of us out there.

So how do you #beirreplaceable? We’ve got a list of several great reminders, and we will be covering one at a time for the next few weeks. Short and sweet, and something for you to think about. Some of the topics will be:

1  Relationship King
2  Service Superstar
3  Industry Ally
4  Valuable Partner

NUMBER ONE: Relationship King

If your clients don’t think they or their needs matter to you, how will you #beirreplaceable to them? Close your email and pick up the phone. Send a (real) card on their birthday. Remember their name and spell it right. Know what hobbies they have or how many kids they have. Pay for lunch. Send them interesting links about business related items, or shows, or things they are interested in. Connect them to other clients when there is a good business match. Send them a holiday gift – maybe for an unexpected holiday. But more than anything be genuine. The little things matter, and if you do not know yet, relationships are king.

What are you doing to stand out and #beirreplaceable? Any of these things? What do you do in client relationships that has been most successful?

Learn your client’s “new normal”, because it’s not business as usual anymore.

Our clients’ businesses, and therefore our careers, have changed forever. Sure, we can attribute some of this change to the explosion of social media, lightning fast communication speeds, and the new economy. But the bigger and longer-lasting change is in the foundational nature of how our clients perceive and value design.

As you know, our clients are still under the same pressures as always, such as looking good to the boss or shareholders, being profitable, showing measurable success, and more. But the stakes are higher now; budgets are tighter. This applies to both them and us. So how do we become valuable in this new environment?

Our ability to show clients more strategy, metrics and research is more valuable than ever, and I think this is good for us. However, when we started our design businesses, these really weren’t key areas of focus, were they? Sure, we thought we’d need to create an occasional brief, do some client meetings or frankenstein some things now and then, but we didn’t count on having to stay on top of technology, designing in both print and online environments, doing more work for less money, and the list goes on. Now don’t get me wrong…I’m not complaining, just explaining. See, this is our “new normal.” In addition to design, we need to stay up on global innovation and pressures in order to remain relevant to our clients. Your clients’ businesses have changed, and they will continue to change faster than ever before. As their partner, you need to understand this and help them manage it. You need to understand their points of pain, and you also need to recognize where their industry is headed and brainstorm on keeping them on track going forward. Go to their tradeshows, read their trade pubs, visit their competitors’ websites, and gather info from their vendors and parallel industries. A few years ago, it was all about showing a process that gave value to design. The strategy was packaging that process and “selling” it to clients. Well, our process is more complex and valuable than ever and “selling it” requires showing value and results beyond just design. So talk to your clients and come up with ways of tracking success and understanding the new pressures they’re facing in this new economy. It will pay off for you, too.

Cameron Sinclair, an architect and founder of Architecture for Humanity, is a past TED Prize winner. His most recent talk gives a different perspective of the financial and construction meltdown through the “boom and bust” refugees. His presentation questions us with an undeniable truth: at the bottom of the matter, the most sustainable approach to work values human life and rights above all else.

In your work, where have you faced ethical issues? With your employees or employer? With your clients or coworkers? Tell us any stories or responses you have experienced.